When you lose your passport, phone, or wallet, order matters. Lock your phone (accounts) first, freeze your cards (money), block identity misuse (passport), then file official reports, and you can sharply cut the damage within an hour. If your life or safety is at risk, call 112 (police) or 119 (emergency) first.
'Lost' vs 'stolen' in 10 seconds
If theft is likely (pickpocket, robbery), an official case record matters, so call 112 first; if you probably left it behind, use the police LOST112 portal together with the relevant facility's lost-and-found. The lost-item helpline is 182.
0 to 10 minutes: lock phone and cards
- Lost phone: remotely lock it from another device (iPhone at icloud.com/find Lost Mode, Android at android.com/find), change your Google/Apple passwords, and call your carrier to suspend the SIM
- Lost wallet/cards: freeze immediately via the card app or call center, and also stop transit cards and mobile pay like Samsung/Apple Pay
10 to 30 minutes: police report and lost-item filing
If theft is suspected, report to 112. Interpretation in English and Chinese runs 24/7, so say 'Interpreter please' after connecting. Reporting the place, last-seen time, the lost item, and why you suspect theft speeds things up.
Blocking ID misuse
Report a lost passport to your home embassy or consulate and get it reissued, and for a lost ARC, contact immigration at 1345.
A 1-hour golden-time checklist: phone, cards, ID, and reporting