I had a terrible experience at the immigration office?
I had a terrible experience at the immigration office. The officer was rude, my application was denied without proper explanation, and I've been waiting months for a decision on my visa extension. Can I file a complaint? Will it affect my visa status?
Note: This is an editorial persona question created from common experiences of foreign residents in Korea.
1 Answer
I understand the frustration, and you do have options. You can file a civil complaint about service through the government e-People portal (epeople.go.kr) or the Ministry of Justice, and if an application was denied without proper explanation you can request the reasons and file a formal objection or administrative appeal within the deadline on the notice. Long delays can also be raised through these channels. Filing a service complaint about rudeness shouldn't by itself hurt a pending application, since that's assessed on the legal merits, but keep it factual and documented. The 1345 line and migrant support centers can help you word the complaint and understand your appeal options.